Reference

What Our Privacy Policy Covers

One page covers everything your account touches — your mobile number, your bKash, Nagad or Rocket deposit trail, and the phone or browser you sign in from — and it is short enough to read in a single scroll.

What we collectHow long we keep itCookie controlsDeletion on request

Explore the Lobby Read FAQ

DATA AND DEVICES

How We Hold and Delete Data

Retention follows purpose, not habit. Wallet and deposit records stay while your account is open, because a payment dispute can surface weeks later. Close the account and we keep only what local rules require us to keep, then remove the rest. Cookies are few: a session cookie, a language cookie, and a fraud check. Clear them in your browser settings whenever you like — the lobby still loads, you simply sign in again with a one-time code sent to your phone.

Login and device checks

Every sign-in from a new phone asks for a one-time code, and the device log tells us whether a session is really yours. That same log lets your own phone skip the step next time.

Cookies we set

Three at most: one keeps you signed in, one remembers your language, one watches for repeated failed logins. None of them track you across other websites. Clearing them from your browser is always allowed.

Retention after closure

Open account, open records. Once you close it, we hold only what local rules require for payment disputes, then delete the rest. Your cricket and football bet history goes with the account, not into an archive.

Access and changes

You can ask what we hold, ask us to correct it, or ask for deletion. We confirm it's you with a one-time code first, then work the request through the support ticket you already have.

Wallet Details, Devices and Local Law

suvowin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We keep the policy short on purpose. When you open an account, we ask for your mobile number, your name as it appears on your wallet, and your date of birth if your region requires it — nothing beyond what the account, the wallet and the

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law need. Your bKash, Nagad and Rocket deposit records are stored against your account so our team can match a payment you say went missing, which is also why those records are never mixed with another account's history. We log the device and the browser you
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sign in from, because that log is how we spot a login that isn't yours and how we keep a returning session on your own phone without asking for a fresh one-time code every time you switch tabs. Cookies do a small job here: session, language,
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and fraud checks. You can clear them in your browser and the lobby still works — you'll just sign in again. What we don't do is sell your details or hand them to advertisers. Sharing happens only with the providers that keep the platform running —
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payment processors, game studios that need a session ID — and only when a lawful request from an authority in an eligible region obliges us. What counts as lawful, and what data we may hold, depends on your local law and eligible regions — rules differ,
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and we follow the ones that apply to you. If your country's rules on real-money play don't allow an account, the policy can't change that, so check before you deposit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ASK US DIRECTLY

Asking suvowin About Your Data

Privacy requests go through the same support desk that handles your wallet. Tap the chat icon from your account screen and tell the agent you're writing about data; they can pull your account reference themselves, so no long ID strings to copy. Requests from Dhaka and elsewhere join one queue, and each one gets a ticket number you can follow. If chat is busy, the contact form on this page reaches the same team. We answer, we don't forward you to a third party.

Team online

In-account chat

Signed in? Open your wallet screen and tap the chat icon. The agent can already see your account reference, so you never have to paste a long number.

Request form

Ask for a copy of your data, a correction, or a deletion from the same form you use for payment issues. Choose the privacy reason and it routes to the team that handles the policy.

Wallet correction

Typo in your bKash, Nagad or Rocket number? Send the fix with your deposit reference. We correct the active record and leave the older trail untouched, so nothing you claimed earlier goes missing.

Privacy Questions You Send Us

Most of what we get asked is small and practical: what happens to a deposit record, whether a closed account is really deleted, why a login from a new phone asks for another code. The answers below stick to what the policy actually says, not what you might assume it says. Read them before you write to us — if your question is already covered, you'll save a ticket. If it isn't, the chat path above is open.

Your mobile number, the name on your wallet, your date of birth where local rules ask for it, deposit and withdrawal records, and the device details from your sign-ins. That's the whole of it.

Yes, the number you deposit from is saved against your account so a payment can be traced. We don't keep your wallet PIN, and we never ask for it in chat.

You can ask, and we'll do it, with one exception: payment records that local rules require us to hold stay until that period ends. Then they go too.

Because a fresh device is the main warning sign we get. One message with a one-time code proves the phone is yours, and the device then joins your account's list.

Only what a session needs — an ID and your play state, never your wallet number. Studios that supply slots and live tables don't receive your payment details from us.

In your phone browser, open settings, find the site data or cookies list, and clear entries for this domain. You'll sign in again next visit, and everything else works as before.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoDhaka Live Table

What Our Privacy Policy Covers

How We Hold and Delete Data

Login and device checks

Cookies we set

Retention after closure

Access and changes

Asking suvowin About Your Data

In-account chat

Request form

Wallet correction

Privacy Questions You Send Us

01 What data does suvowin keep about my account?

02 Do you store my bKash or Nagad number?

03 Can I have my account data deleted?

04 Why does signing in from a new phone ask for a code?

05 Do you pass my details to game studios?

06 How do I turn off cookies?

Privacy Policy

Related pages

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